An audio book (more a monologue with sound effects and the occasional extra voice) by a Nottingham shop manager who doesn't believe that the customer's always right, and keeps trying to be superior to her staff (who think that during her reign the shop has become less popular, but they're scared to say so). To Sue, staff rotas are like Suduko. We get exercises and the inside story on Refunds, Staff toilets, Hard Sell, and how [not] to donate. Cosily comic until the final half-hour, which wasn't so interesting.
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